Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee a pipeline of current customer accounts to enhance customer retention and growth, meeting Net Revenue Retention and Account Retention objectives.

• Serve as the primary contact for our valued customers seeking assistance—our clients include professional event planners and marketers from small to large corporations, associations, and event agencies.

• Take charge of initial onboarding, strategic discussions, and the development of lasting relationships with key clients.

• Promote product adoption and ensure optimal customer success through proactive engagement and support.

• Cultivate long-term relationships with over 60 accounts by hosting regular onboarding calls, training sessions, account debriefs, product demonstrations, and check-ins.

• Identify growth opportunities within your existing client base through referrals and other networking efforts.

• Keep track of ongoing events and manage projects from inception to post-event by collaborating with team members from graphics design, support, product, and professional services.

• Adhere to the AM Daily Dashboard workflow outlined in the CRM to maintain prioritized, regularly scheduled interactions with your accounts.

• Sustain a clean and updated pipeline forecast to be reviewed weekly with your manager.

• Actively engage and contribute in team meetings, Slack discussions, and one-on-one sessions.

• Utilize a variety of communication methods (phone, meetings, direct messages, emails) to proactively engage and expand your accounts.

⛳️ Requirements

• 2 to 3 years of experience in B2B Sales and Event Management, preferably in a SaaS environment.

• Familiarity with event technology, including registration, event apps, badges, AV solutions, and virtual events.

• Proven track record in achieving and/or surpassing targets through upselling and growth initiatives.

• Extensive experience with CRM systems such as HubSpot or Salesforce.

• Bachelor's degree or equivalent qualification is required.

• Proficiency in English and German is mandatory.

🏝️ Benefits

• 25 vacation days plus 3 additional summer days, and your birthday as a holiday.

• Opportunities to meet your colleagues in person at one of the WeWork Co-working Offices throughout the year.

• Access to top-tier hardware and the best collaboration software for remote work, ensuring maximum productivity while working from home.