Account Manager

This is a fully remote position, open to applicants in Austria.

📋 Description

• Oversee a pipeline of current customer accounts to enhance retention and foster growth.

• Serve as the primary contact for customers seeking assistance.

• Take charge of initial onboarding, strategic discussions, and nurturing ongoing relationships with key clients.

• Promote product utilization and ensure high rates of customer satisfaction through proactive support and engagement.

• Develop lasting relationships with over 60 accounts by facilitating regular onboarding calls, training sessions, and product demonstrations.

• Identify growth opportunities within your existing clientele.

• Keep abreast of active events and manage various projects.

• Adhere to the AM Daily Dashboard workflow as outlined in the CRM.

• Maintain an accurate pipeline forecast to be evaluated weekly with your manager.

⛳️ Requirements

• 2 to 3 years of experience in B2B Sales and Event Management (preferably within the SaaS sector).

• Familiarity with event technology, including registration systems, event applications, badges, AV solutions, and virtual events.

• A proven history of meeting or surpassing targets through upselling and business growth.

• Exceptional listening abilities.

• Extensive experience utilizing CRM systems such as HubSpot or Salesforce.

• A Bachelor's degree or equivalent qualification is required.

• Proficiency in both English and German is essential.

🏝️ Benefits

• 25 vacation days.

• 3 summer days.

• Birthday treated as a holiday.

• Opportunities to connect with your colleagues in person at WeWork Co-working Offices throughout the year.

• Access to top-tier hardware.

• The best collaboration software for remote work.