Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• This position collaborates directly with enterprise clients to develop and implement conversational agents on the ElevenLabs Agents Platform.

• The emphasis is on practical execution, providing guidance on agent design, personas, conversation flows, tool integrations, and voice customization to achieve clear business results in production settings.

• Assist clients in understanding best practices for deploying and scaling agents across web, mobile, and telephony platforms, as well as integrating agents with existing data sources and systems.

• Evaluate agent performance metrics and conversational logs to pinpoint friction points and optimization opportunities that enhance accuracy, user experience, and reliability at scale.

• Take ownership of expansion results across a defined portfolio of enterprise accounts.

• Success is assessed by net revenue retention and ongoing multi-product adoption.

• Recognize expansion opportunities, facilitate cross-selling through increased agent usage, and collaborate with Sales, Engineering, and Account Managers to translate technical successes into sustainable revenue growth and long-lasting customer loyalty.

⛳️ Requirements

• 5-7 years of experience in Customer Success or Account Management, specifically supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan.

• Knowledge and experience in building and deploying AI agents.

• Familiarity with API integrations and a solid understanding of navigating SDKs.

• Demonstrated experience in driving revenue outcomes, including managing a revenue quota and identifying, qualifying, and closing cross-sell opportunities.

• Exceptional problem-solving, technical, and analytical abilities to address customer needs and concerns.

• Strong communication and interpersonal skills, capable of building and maintaining relationships with customers at all organizational levels.

• In-depth understanding of the Japanese market landscape and cultural nuances.

• Self-driven and able to work independently in a remote or distributed team setting.

🏝️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.