Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage the daily interactions for a portfolio of clients within the financial services, telecommunications, and retail sectors.

• Ensure timely contract renewals and complete necessary RFPs and RFQs.

• Establish connections within client organizations, engaging with users and budget decision-makers.

• Recognize business challenges that DataEQ's data can address and present appropriate solutions.

• Promote widespread adoption and utilization of DataEQ data among client teams.

• Formulate strategies for the growth of the client portfolio.

• Identify and pursue opportunities for upselling and cross-selling.

• Set and monitor client forecasts and upsell strategies.

• Serve as the primary contact for client inquiries and resolve them efficiently.

• Ensure the seamless operation of Analyse, Engage, and Publish accounts.

• Assist clients in deriving value through dashboard creation, insight presentations, and platform training.

• Communicate reporting requirements to the analytics team and ensure reports align with client expectations.

• Conduct quality checks on outputs and manage any client modification requests.

• Manage client expectations, identify potential risks, and escalate issues when necessary.

• Prepare proposals and cost estimates.

• Maintain precise account documentation, pipeline records, and forecasts.

• Collaborate with Finance to address overdue client payments.

⛳️ Requirements

• A tertiary qualification is required.

• A minimum of 3 years of experience in a client-facing or account management position, ideally within tech, SaaS, consulting, research, or data-driven services.

• Strong skills in relationship-building and communication, both written and verbal.

• Experience in managing multiple clients or projects concurrently.

• Exceptional attention to detail.

• Strong analytical problem-solving abilities and comfort with both quantitative and qualitative data.

• Proficient in MS Word, PowerPoint, and Excel.

• Ability to learn and navigate new web-based software applications with ease.

• Highly motivated, target-driven, and energetic.

• Capable of adapting in a fast-paced, performance-oriented environment.

• Collaborative mindset with the ability to foster strong internal and external relationships.

• Inquisitive nature and a commitment to continuous learning.

• Willingness to travel locally.

🏝️ Benefits

• Remote-first work culture that emphasizes flexibility and autonomy.

• Attractive bonus structure.

• Generous annual leave policy.

• Birthday lie-in benefit.

• Long-term service compensation after 5 and 10 years of employment.

• Pension and compulsory group life insurance.

• Optional medical aid available.

• Contribution towards work-from-home expenses for a home office setup.

• Access to co-working spaces in Johannesburg and Cape Town.

• Regular team updates to keep everyone informed.

• Enjoyable social events and opportunities for informal connections.

• Opportunities to collaborate with team members and meet face-to-face.