Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assess potential opportunities and arrange presentations through exploratory calls and product demonstrations.

• Meet weekly, monthly, and annual goals related to customer outreach, generation of new business opportunities, scheduled presentations, renewals, and other sales objectives.

• Utilize Salesforce and HighSpot for account research, communication, and quoting purposes.

• Build and maintain strong relationships with existing customers, consistently providing updates and added value to secure renewals.

• Participate in product training to gain a comprehensive understanding of our full range of offerings.

• Implement and carry out sales initiatives and campaign activities as required.

• Refer relevant issues to specialists or supervisors when necessary.

• Maintain an up-to-date knowledge of products and systems, including SFDC, HighSpot, Oracle, and other sales tools.

• Organize, schedule, host, and present (occasionally) quarterly status and data meetings for all customers.

• Collaborate with Account Executives and other departments to troubleshoot, facilitate, coordinate, and engage in sales-related activities.

• Carry out additional duties as assigned or required to ensure business and sales success, which may encompass: handling sampling requests, preparing quotes/cost proposals, developing narratives for upsells and new business exceeding 100K, and coordinating sales presentations or training sessions with Sales Enablement, Customer Success, or Professional Learning.

⛳️ Requirements

• Bachelor’s degree in Business is preferred.

• A minimum of two (2) years of experience in a similar position.

• Outstanding oral and written communication skills, along with proficient customer service abilities across various media and audiences.

• Experience with SalesForce.com is preferred.

• Must excel in a fast-paced, results-driven, and collaborative environment.

• Ability and willingness to adapt and prioritize tasks based on the needs of the territory.

• Strong critical thinking skills, considering all factors involved when addressing problems, regardless of their magnitude.

• Effective time management skills and the ability to set priorities.

• Proficient in computer usage and various software programs, including, but not limited to, Microsoft Office Suite.

🏝️ Benefits

• A comprehensive selection of Health Insurance options, including a premium-free plan.

• Short-Term and Long-Term Disability Insurance provided at no cost.

• Complimentary access to Headspace at Work, promoting your mental health.

• Flexible work arrangements through our Work From Anywhere Policy.

• "Your Time, Your Way" - paid time off available for you to use as needed for personal rejuvenation.

• Paid Parental Leave.

• Reduced working hours at full pay for expectant and new parents.

• Free access to CL products for employees and their children.

• Quarterly Wellness Incentives.

• Monthly employee engagement activities and a recognition program.

• Nine Employee Resource Groups.