Account Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• We are seeking an **Account Manager** to become a part of our team in Argentina and contribute to the growth of our **AstroPay Wallet** **business**.

• In this position, you will oversee a portfolio of merchants, fostering robust relationships, pinpointing growth opportunities, and enhancing engagement through commercial initiatives.

• You will merge a solid commercial perspective with data-driven insights to comprehend performance, recognize opportunities, and convert insights into actionable steps that promote account growth.

⛳️ Requirements

• **Account Growth & Revenue**

• Manage a portfolio of merchants, establishing strong and enduring commercial relationships.

• Identify opportunities to boost transaction volume, engagement, and revenue within existing accounts.

• Drive upselling and cross-selling prospects, introducing relevant products and solutions based on the needs of merchants.

• Understand merchant performance and pinpoint areas for growth and enhancement.

• Take responsibility for account growth initiatives and ensure their execution and outcomes are tracked.

• **Merchant Engagement & Relationship Management**

• Serve as a primary point of contact for merchants, cultivating trusted relationships and becoming a reliable reference for their business within AstroPay.

• Comprehend merchant objectives, challenges, and priorities to proactively suggest solutions and opportunities.

• Develop initiatives aimed at increasing merchant engagement, including campaigns, promotions, and commercial actions.

• Collaborate closely with merchants to establish clear objectives and assess the impact of initiatives.

• Proactively identify and resolve issues that could impact the relationship or account performance.

• **Commercial & Data Analysis**

• Monitor account performance and key commercial metrics to discover trends, opportunities, and areas needing improvement.

• Analyze the effectiveness of campaigns, promotions, and other commercial initiatives.

• Utilize data and business insights to inform commercial decisions and prioritize growth opportunities.

• Convert analysis into actionable steps and recommendations that drive account growth.

• Track results against established objectives and continuously refine initiatives based on performance.

• **Cross-Functional Collaboration**

• Collaborate closely with Product, Operations, Marketing, Compliance, and other departments to deliver effective solutions and initiatives for merchants.

• Bring merchant feedback and market insights into the organization to help pinpoint opportunities for improvement.

• Coordinate internally to ensure seamless execution of commercial initiatives and an exceptional merchant experience.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health and wellness programs.

• A dynamic and inclusive work environment.