Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service and information to employees/students of corporate and community college clients.

• Initiate outbound calls to employees seeking details about Ancora Training programs.

• Respond to incoming calls with answers to employee inquiries.

• Facilitate the enrollment process and ensure that admissions criteria are fulfilled.

• Maintain regular communication with students throughout their enrollment and registration journey.

• Handle a high volume of both outbound and inbound calls.

• Provide industry-related insights to prospective students.

• Conduct follow-ups with new students to ensure a smooth transition.

• Utilize internal management software to monitor student progress.

• Participate in departmental meetings and training sessions.

• Ensure timely and accurate completion of all necessary paperwork.

⛳️ Requirements

• High school diploma (GED is acceptable).

• At least 1 year of experience in customer service/admissions or a related field.

• Excellent written, verbal, and interpersonal communication abilities.

• Strong skills in presentation delivery.

• Capacity to maintain a consistent level of energy and enthusiasm.

• Proactive approach to problem-solving.

• Ability to manage frequent interruptions and work independently.

• Competent in prioritizing tasks effectively.

• Proficient in computer software applications, including Microsoft Word and Excel, as well as relevant industry software.

• Associate’s degree in a related field is preferred.

• Familiarity with CampusVue and/or Velocify software is preferred.

🏝️ Benefits

• Comprehensive training and development opportunities.

• A collaborative and supportive work environment.

• Competitive salary and benefits package.