Account Manager, Advisor

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee the client relationship for long-term projects (12 months or more), guiding them from onboarding to the annual review.

• Provide clients with advice on AI tools and agents that align with their actual needs (automation, LLMs, etc.).

• Co-facilitate scoping workshops and operational audits alongside decision-makers.

• Create clear and professional summaries, reports, and follow-up documentation.

• Manage deliverables in coordination with the technical team to ensure adoption in the field.

• Monitor the KPIs and OKRs established at the beginning of the engagement, raising alerts as needed.

• Spot opportunities for engagement evolution or expansion.

⛳️ Requirements

• Previous experience or a strong interest in client-facing roles such as account management, customer success, consulting, or similar.

• Good understanding of AI tools: while you don't need to be an expert, you should be familiar with the landscape (ChatGPT, Claude (co-work, design...), Genspark, Plaud...).

• Comfortable simplifying technical topics for non-technical stakeholders.

• Strong written communication skills in French.

• Self-sufficient and organized: capable of managing priorities without the need for daily oversight.

• Inquisitive and keen to learn: adapting quickly in a rapidly evolving field.

🏝️ Benefits

• Fully remote work is an option, allowing you genuine freedom in organizing your schedule.

• Engaging projects across various sectors including logistics, construction, retail, and B2B services.

• Enhance your skills in applied AI for business with each new engagement.

• Join a small, focused, and passionate team free from politics and bureaucracy.

• Choose between a freelance or permanent contract (CDI), depending on your circumstances.

• Opportunity to transition into a more strategic role within HeraHub.

• Work on tangible topics that create real impact for clients.