Account Manager, Academia

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of 25-50 academic clients and initiate a structured renewal process starting 6 months prior to contract expiration.

• Develop and implement account strategies to enhance presence across various programs, campuses, cohorts, or departments.

• Recognize new buying centers and create opportunities for expansion (e.g., additional programs, multi-campus implementation, new use cases).

• Conduct executive check-ins and commercial assessments linked to outcomes, budget cycles, and renewal schedules.

• Hold recurring Quarterly Business Reviews (QBRs) and regular interactions with key stakeholders to promote utilization and best practices for success.

• Lead and advance commercial discussions through procurement, contracting, and approval processes.

• Work collaboratively with internal teams (e.g., Product, Clinical, Support) to eliminate obstacles and safeguard revenue.

• Represent OMS at conferences and events to strengthen customer relationships and identify opportunities for expansion.

⛳️ Requirements

• Minimum of 3 years of experience in quota-carrying Account Management (renewals + expansion) within B2B healthcare or healthcare academia SaaS.

• Demonstrated success in achieving or surpassing 100%+ Net Revenue Retention (NRR) targets.

• Experience managing the complete renewal process, including pricing and negotiation aspects.

• Strong proficiency in pipeline management, forecasting discipline, and CRM excellence, preferably in Hubspot.

• Ability to navigate complex, multi-stakeholder environments with lengthy buying cycles.

• Previous experience selling to academic institutions (universities, nursing schools, medical schools, etc.) is preferred.

• Familiarity with healthcare education, clinical training, simulation, or related markets is preferred.

🏝️ Benefits

• 38 days of paid time off.

• Uncapped commission structure.

• Comprehensive Medical, Vision, and Dental Insurance.

• High-performance laptop and VR headset provided.

• Flexible work environment - remote/ work from home options available.

• One-time $600 office setup allowance.

• The satisfaction of knowing you are making a meaningful impact!