Account Lead, APAC

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee several of BrandBastion’s major enterprise customer relationships throughout the APAC region.

• Serve as a strategic partner to senior stakeholders in social media, marketing, branding, and customer experience.

• Assist customers in developing social engagement strategies that encompass community management, moderation, outbound engagement, customer support, sentiment analysis, and brand health monitoring.

• Convert BrandBastion’s technological and AI capabilities into concrete business results.

• Lead the onboarding process and expansion efforts across multiple brands and markets within intricate global organizations.

• Manage retention, renewals, and commercial growth within assigned accounts.

• Discover opportunities to enhance adoption and introduce additional BrandBastion solutions.

• Provide guidance to customers on social trends, best practices, and emerging opportunities.

• In the long term, recruit, mentor, and manage a regional Customer Success team across APAC, with potential expansion into EMEA.

⛳️ Requirements

• Proven experience in roles such as Account Director, Client Partner, Social Media Lead, Social Strategist, or senior Customer Success leader.

• Background in working with large consumer brands.

• Ability to engage effectively with senior leaders in marketing and social media.

• Capacity to comprehend business challenges and proactively counsel customers.

• Extensive knowledge of social media, community engagement, and brand strategy.

• Strong commercial acumen.

• Ideally located in Australia.

• Ability to collaborate with customers and colleagues globally.

🏝️ Benefits

• Lead strategic initiatives that influence our AI-first approach to social engagement.

• Opportunities for advancement into senior leadership roles based on performance.

• Collaborate with global brands at the cutting edge of digital engagement.

• Join a rapidly growing AI-first company shaping the future of Social Engagement.

• Competitive compensation aligned with market rates, along with 4+ weeks of paid time off.

• Opportunities for global team meetings.

• Flexible, fully remote work environment.

• Work alongside a talented global team.