Account Executive II, Strategic/Channel

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Oversee a portfolio of key strategic accounts, fostering enduring relationships with our clients.

• Employ a comprehensive understanding of each customer's distinct needs, preferences, and objectives to deliver customized solutions, services, and experiences.

• Utilize Salesforce and various tools to capture essential customer insights, thereby enhancing relationships and partnerships.

• Place customer satisfaction as the top priority.

• Act as the primary point of contact for customers; respond to inquiries, resolve issues, and ensure their requirements are addressed promptly and effectively; autonomously make decisions to improve the customer experience.

• Manage order processing and handle return authorizations while keeping customers updated on status changes.

• Collaborate strategically with Channel Managers to create a cohesive customer experience, ensuring a unified approach to customer satisfaction and account development.

• Function as a dependable backup for customer support and provide assistance to team members as needed.

• Act as a product specialist, showcasing a thorough understanding of our offerings to effectively convey their value to customers.

• Proactively analyze industry trends and competitors, anticipating changes and delivering strategic insights to guide and support customers.

• Maintain regular and proactive communication with customers through email, phone, and virtual platforms such as Teams, Zoom, or other video conferencing tools.

• Ensure customers are informed about products, updates, new offerings, and marketing programs, demonstrating an understanding of their goals by aligning these opportunities with customer strategies to enhance their business.

• Independently identify and resolve challenges that may arise in customer relationships, collaborating with other teams to devise innovative solutions.

• Advocate for customers within the organization, focusing on creating strategies to boost customer loyalty and retention, moving beyond sales metrics to deliver a premier customer experience.

• Exhibit knowledge of customer and end-user goals by proactively suggesting strategic product and marketing tool solutions.

• Create engaging presentations and flyers for new opportunities.

• Participate in industry trade shows and customer events to strengthen customer relationships and drive retention.

• Carry out additional duties as assigned.

• Adhere to all organizational policies and standards.

⛳️ Requirements

• Associate's Degree in Business, Sales, or a related field, or equivalent experience.

• 4-6 years of experience in account management, customer relationship management, or inside sales, preferably in the B2B sector.

• Mastery of AE II with a performance rating of Exceeds or High Performing.

• Exceptional communication and interpersonal abilities; in-person, via videoconference (MS Teams, Zoom, etc.), and over the phone.

• Self-driven and capable of working independently.

• Strong organizational and time management skills.

• Ability to simultaneously manage multiple assignments and systems.

• Technical Proficiency: Strong knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and Salesforce, with excellent typing and accuracy skills.

• Problem Solving: Skilled in creatively addressing challenging or emotionally charged customer situations.

• Team Player: Excel in a team-oriented environment and contribute positively to team dynamics.

• Willingness to travel 1-3 times per year (less than 5% of the time).

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401k plan with matching contributions of $1 for $1 up to 4% of earnings, vested and matched at every pay period.

• Life insurance coverage.

• Short and long-term disability insurance.

• Paid maternity and paternity leave.

• Pet insurance options.

• Paid Time Off: Accrue paid time off on a weekly basis based on hours worked, up to 112 hours per year initially. Employees also receive 8 paid holidays and 1 paid family day off.

• Bonus Opportunity: Eligible for an annual discretionary bonus up to 5% of base salary.