Account Executive – Creative Operations

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Maintain the context of accounts for designated Creative Operations and Systems / Process Design clients, which includes stakeholders, priorities, history, open questions, decisions, and follow-up actions.

• Ensure the operational rhythm is sustained through meticulous meeting preparation, note-taking, action tracking, identifying blockers, and facilitating handoffs.

• Translate client discussions into actionable next steps, designate ownership, identify open questions, and proactively flag risks.

• Compose clear, client-ready summaries and updates.

• Develop and uphold stakeholder maps, decision logs, and follow-up trackers.

• Leverage AI for preparation, account research, summarization, quality assurance checks, and establishing repeatable workflows.

• Collaborate with Account Management, Creative Operations, AI Operations, and technical team members to ensure the progression of client work.

• Grasp creative and operational workflows, pose practical inquiries, and articulate information in straightforward language.

• Assist senior account team members with operationally complex client accounts, aiming towards eventual full account ownership.

⛳️ Requirements

• Some experience in a client-facing, account support, coordination, or operational capacity within an agency, media, or tech environment.

• Proficient written and verbal communication skills in English.

• Capability to clarify complex situations and transform them into practical solutions.

• High level of agency and the ability to escalate issues promptly.

• Structured thinking; adept at breaking down ambiguous tasks into inputs, outputs, owners, statuses, and next steps.

• Genuine interest in AI-enhanced account management.

• Currently utilizing AI in work processes and eager to enhance those skills.

• A warm, curious, responsive, and dependable presence for clients.

• Comfortable using Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, or Teams.

• Must possess the legal right to work in South Africa, either without restrictions or through a visa.

• Availability for full-time work from 12pm to 8pm UK time.

🏝️ Benefits

• Salary up to ZAR 350,000 on a full-time, permanent employment contract.

• 33 days of paid leave.

• Provision of modern hardware.

• Access to AI-enabled workflows.

• Utilization of Airtable/no-code tools.

• Support from a collaborative team.

• Opportunity to work with globally recognized brands in US Entertainment.

• Follow-up technical exercise, compensated.

• Remote-first work environment.

• Opportunities to enhance work processes.