Account Executive

This is a fully remote position, open to applicants in California.

📋 Description

• Provide training to dealership staff on utilizing Vitu

• Collaborate with dealership management to assess DMV paperwork processes and procedures

• Track dealer error rates, active user lists, and RIA/Dealer licenses to ensure DMV compliance

• Foster and maintain professional relationships with key personnel at dealerships

• Offer Vitu support through phone, chat, and email channels

• Deliver proactive and responsive customer service

• Recommend program enhancements and address client concerns as an advocate for clients

• Perform compliance audits for DMV EVR and RIA procedures

• Resolve or investigate complex DMV inquiries

• Navigate dealer DMS systems to confirm accurate DMV fee calculations

• Conduct DMV fee training sessions both in-person and via webinars

• Act as the primary contact for designated dealers, resolving issues and complaints

• Identify and propose upsell and cross-selling opportunities to current clients

• Relay client interests to the Sales team

⛳️ Requirements

• Proven experience with Reports of Sale and associated DMV documents for new and used vehicles

• Familiarity with DMV accounting processes and bundle reconciliation

• Understanding of the EVR program and electronic filing procedures

• Knowledge of DMV regulations related to registration processing

• Experience in configuring settings in Chrome and Firefox

• Proficient in Microsoft Word, Excel, Google Drive, and other PC applications

• Strong communication skills with executives, dealership management, and team members

• Capability to work independently with minimal supervision

• Preferred experience in business-to-business account management

• Willingness and ability to travel up to 150 miles

🏝️ Benefits

• Company-provided vehicle

• Comprehensive healthcare coverage for you and your family, including Medical, Dental & Vision

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Generous Paid Time Off (PTO)

• Pet insurance

• Retirement planning assistance

• ID theft insurance coverage

• Life and disability insurance options

• Commuter benefits

• Accident and hospital insurance

• Critical illness insurance

• Tuition reimbursement opportunities

• Eligibility for bonuses

• Potential participation in an incentive compensation plan

• Commitment to an equal and inclusive working environment

• Provision of reasonable accommodations for applicants or employees with disabilities