Account Executive

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee a portfolio of small to medium-sized accounts, handle inside account management, or assist a Global Account Manager with a single account.

• Deliver excellent customer service and manage key client-facing responsibilities.

• Prepare and evaluate data for informed decision-making.

• Develop and manage business plans along with customer metrics.

• Conduct client reviews, reporting, projects, surveys, and technology-related initiatives.

• Track customer feedback to pinpoint and address issues effectively.

• Review and resolve discrepancies, including credit card reconciliations.

• Create a business plan with clients or support the execution of said plan when necessary.

• Analyze and formulate plans tailored to client needs based on project experiences.

• Collaborate with clients and internal stakeholders on account management tasks.

⛳️ Requirements

• Proven experience in Quality/Account management methodologies and Customer Service.

• Familiarity with CRM tools and a strong understanding of relevant technological enablers.

• Knowledge of project management principles and BCD Travel Products and Services.

• Extensive insight into travel industry dynamics gained through agency or procurement roles.

• Strong business analysis skills and financial acumen.

• Proficient command of the English language.

• Understanding of client technology tools.

• College, Associate, or University degree or equivalent work experience.

🏝️ Benefits

• Flexible working hours and options for remote work or telecommuting.

• Opportunities for skill enhancement and career advancement.

• Generous vacation days to ensure you can recharge and rejuvenate.

• A compensation package that prioritizes fairness, including resources for mental, physical, and financial wellbeing.

• Travel industry professional perks and discounts.

• An inclusive workplace where diversity is honored and celebrated.

• Reasonable accommodations to ensure all employees can effectively fulfill their roles.

• Engagement in charitable activities within communities worldwide.

• A culture of open communication, collaboration, and a balanced work-life dynamic.

• Unique, often global experiences that empower your professional development and growth within the organization.