Account Engagement Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee and engage a vast portfolio of SMB clients using a scalable, programmatic approach.

• Foster product adoption and early-stage engagement through playbooks, campaigns, and trigger-based communication.

• Spot growth opportunities and indicators for expansion, including cross-selling and increased product utilization.

• Collaborate closely with Customer Success Managers by identifying and qualifying high-potential accounts for transition into high-touch portfolios.

• Implement data-driven engagement strategies informed by customer behavior, lifecycle stage, and usage insights.

• Ensure accurate and updated customer data and engagement tracking in CRM systems.

• Work in partnership with Marketing, Operations, and Product teams to enhance messaging, campaigns, and engagement strategies.

• Address inbound customer inquiries and respond to key signals with timely and relevant outreach.

• Contribute to the ongoing improvement of playbooks, workflows, and scalable engagement strategies.

⛳️ Requirements

• 2–4 years of experience in Customer Success, Account Management, Business Development, or a related customer-facing position.

• Proven experience managing extensive customer portfolios in a scalable or technology-enabled model.

• Strong comprehension of customer lifecycle, adoption, and retention factors.

• Exceptional written and verbal communication skills, with the capability to deliver clear and persuasive messaging at scale.

• Highly analytical, with the ability to interpret customer signals and convert them into actionable strategies.

• Proficient in using CRM systems (Salesforce), automation tools, and trigger-based workflows.

• Strong organizational skills and the ability to prioritize effectively across multiple accounts concurrently.

• Capability to collaborate across various functions and perform effectively in a fast-paced, dynamic environment.

🏝️ Benefits

• Health insurance

• Professional development opportunities