Account Director, Revenue Lifecycle Management

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Take ownership of and expand a designated portfolio of Neocol accounts to meet annual revenue and margin objectives.

• Discover organic growth opportunities within the subscription economy.

• Cultivate enduring relationships with key stakeholders, acting as a trusted advisor.

• Lead the creation of proposals and statements of work; collaborate with Sales on pre-sales initiatives, scope assessments, capability presentations, and pitch deck development.

• Act as a senior billable resource on strategic Revenue Cloud projects.

• Maintain a billable quota while ensuring high delivery quality and client satisfaction.

• Manage account planning, forecasting, and client KPIs, including CSAT.

• Assess delivery risk, margin, and capacity across the portfolio.

• Work cross-functionally to synchronize staffing and delivery results.

• Gather engagement feedback and best practices to improve and scale playbooks and service offerings.

• Represent Neocol at thought leadership events, both digital and in-person, as well as during customer success activities.

• Exemplify Neocol’s culture and values as a member of the leadership team.

⛳️ Requirements

• Over 10 years of experience in client services, consulting, or professional services, with direct account ownership and delivery responsibilities.

• Demonstrated success in growing client accounts and managing portfolio revenue and margin using a consultative approach.

• Background in leading enterprise Salesforce engagements, encompassing consultative scoping and SOW formulation.

• Strong expertise in project governance, Agile, hybrid, and waterfall delivery methodologies, risk management, and change control.

• Proven capacity to communicate effectively and credibly with C-suite stakeholders.

• Proficient in Salesforce, JIRA, Smartsheet, Slack, and Google Workspace/tools.

• Prior experience in managing or mentoring staff within a project or professional services context.

• Understanding of post-PE operational environments, margin accountability, and metrics for delivery efficiency.

• In-depth knowledge of the subscription economy, recurring revenue models, and RevOps.

• Experience with Salesforce Revenue Cloud, including Revenue Cloud Advanced (RCA) and CPQ.

• Comfortable working in a global, remote-first environment.

🏝️ Benefits

• Competitive salary and benefits package.

• Flexible time-off policy that promotes a healthy work-life balance.

• Monthly stipend for home office expenses.

• Employer-matched 401(k) plan.

• Comprehensive coverage for medical, dental, and vision needs.

• Support for adoption assistance.

• Continuous internal training and development opportunities.

• Employee-led Employee Resource Groups (ERGs).

• Mentorship opportunities available.

• Flexible working arrangements.

• Commitment to ongoing learning and development.