Account Director I

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Take ownership of and achieve expansion ARR targets and renewal success within designated Commercial accounts.

• Create and implement structured account strategies aimed at enhancing multi-product adoption and increasing wallet share.

• Facilitate intricate discovery and expansion discussions across multiple stakeholder purchasing groups.

• Execute a systematic renewal strategy, including negotiation and retention initiatives.

• Handle larger deal sizes and moderate complexities within the sales cycle.

• Maintain precise revenue forecasts and uphold discipline in pipeline management.

• Collaborate cross-functionally with CX, Product, and Solutions teams to ensure cohesive alignment on expansion strategies.

• Recognize commercial risk indicators and proactively address renewal vulnerabilities.

• Ensure seamless commercial transitions where role changes are necessary.

• Undertake additional duties and responsibilities as needed to support business objectives.

⛳️ Requirements

• Typical experience: 8+ years in a relevant role or a similar background.

• Proven experience in managing Commercial account portfolios with ARR accountability.

• Demonstrated success in driving growth for expansion and renewals in environments with multiple stakeholders.

• Strong skills in negotiation and commercial strategy development.

• Familiarity with structured sales methodologies.

• A university degree is preferred.

• Experience in managing portfolios with multiple products.

• Background in navigating competitive displacement or conducting pricing negotiations.

• Experience in supporting Commercial or mid-market segments.

• Actual experience may vary based on role complexity, geographical factors, and internal development opportunities, or a comparable blend of training, education, and experience.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations available for individuals with disabilities.

• A diverse and inclusive work environment.