Account Director

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Maintain the current client portfolio.

• Ensure timely processing of client renewals.

• Complete necessary RFPs and RFQs as needed.

• Establish a strong network of contacts within each client organization.

• Identify key challenges within client organizations that our data can address.

• Promote widespread understanding and utilization of our data across client organizations.

• Upsell to the existing client base.

• Develop a clear strategy for the expansion of your current client portfolio and target industries.

• Guarantee clients derive maximum value from our data.

• Ensure our data is integrated across various teams within client organizations, utilized by multiple users and budget holders.

• Handle day-to-day client inquiries.

• Assist clients with any daily questions or issues.

• Ensure seamless operation of clients’ Analyse and Engage accounts.

• Help clients extract the highest value from our data, whether by creating dashboards, guiding clients through insights, or providing training on Analyse and Engage.

• Brief the analytics team on reporting needs and confirm that completed reports align with client expectations; review reports for accuracy prior to client distribution; manage any client change requests.

• Manage client expectations effectively.

• Handle internal stakeholder management and administrative tasks.

• Oversee Account Managers (if applicable), including hiring, onboarding, skills development, strategic planning, and setting KPIs.

• Set clear client forecasts and upsell plans for both your and your Account Managers' portfolios.

• Prepare cost estimates and proposals.

• Assist the finance team in resolving any overdue payments.

⛳️ Requirements

• A tertiary qualification.

• Over 5 years of experience in a senior client service position.

• Proficiency in MS Word, PowerPoint, and Excel is essential; comfort with learning and navigating new web-based software applications is required.

• Strong analytical problem-solving skills and keen attention to detail.

• Excellent communication skills, both written and verbal.

• Ability to work flexibly in a dynamic, performance-oriented environment.

• A curious mindset and a passion for continuous learning.

• Enthusiasm for the scale and potential of the DataEQ vision.

• Target-driven, determined, and energetic.

• A collaborative team member who builds strong relationships both internally and externally.

• Willingness to travel locally.

• Exceptional relationship-building skills and a proven ability to deliver results.

🏝️ Benefits

• Generous annual leave.

• Competitive remuneration packages, including generous commission structures for client-facing team members.

• Regular company status meetings to ensure alignment and collective purpose.

• Paid sabbatical after 5 years of service.

• Fully remote work environment with access to co-working spaces.

• Comprehensive work-from-home setup, including a contribution towards your wifi expenses.

• Optional Pension Fund, Medical Aid, and Group Life insurance.

• Personal development budget.

• Bi-monthly team social events.

• Work alongside talented colleagues in an open culture.