Account Coordinator – Contact Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a point of contact for both internal and external communications.

• Manage inquiries from clients via phone and email.

• Maintain all systems with thorough notes to facilitate future client interactions.

• Coordinate internally regarding client requests that need further approvals or follow-up.

• Support Senior Account Managers in resolving issues.

• Handle conflict resolution while upholding a professional demeanor.

• Operate in a remote call center setting.

⛳️ Requirements

• A minimum of 1 year of experience in a fast-paced customer service role, averaging 10+ calls per hour.

• High attention to detail in all tasks.

• Willingness to work overtime during peak periods.

• Proficient computer skills, particularly with Google Workspace.

• Strong organizational and time management capabilities.

• Excellent written and verbal communication skills.

• Professional demeanor and appropriate phone etiquette.

• Comfortable working remotely in a call center environment.

• Eagerness to advance within the department and learn new organizational functions.

• Availability from Tuesday to Friday, 12 PM to 9 PM, and Saturday, 7 AM to 4 PM EST.

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision coverage with employer HSA contributions (US) and FSA options (US).

• Immediately vested 401K (US) with a company match.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-covered short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skill set and share knowledge within a publicly traded, global organization.

• Company culture that promotes internal promotions, diverse career paths, and meaningful advancement.

• Fully remote work arrangement.