Account Coordinator – Automotive OEM

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct weekly calls with the Account Manager to align priorities and ensure deadlines are met for marketing campaigns related to a prominent Automotive OEM.

• Assess outstanding marketing campaigns (both digital and print) with the Account Manager to determine subsequent steps for approval.

• Generate ROI reports for the Account Manager as required.

• Secure budget approvals.

• Authorize Trade Up Advantage Market Drivers utilizing a spreadsheet that details the criteria and costs for approval.

• Sanction Service Market Drivers using a spreadsheet containing preapproved offers and budgets.

• Approve Recall Market Drivers based on a spreadsheet with preapproved offers and budgets.

• Validate Express Service Market Drivers using a spreadsheet with preapproved offers and budgets.

• Endorse First Maintenance Complete Market Drivers through a spreadsheet that includes preapproved offers and budgets.

• Approve Ongoing Service Retention Market Drivers with a spreadsheet that lists preapproved offers and budgets.

• Authorize Lease End Market Drivers using a spreadsheet with preapproved budgets.

• Approve email-only SAS Mechanical Market Drivers on a monthly basis.

• Sanction News Connect Market Drivers upon receiving confirmation from the Account Manager.

• Collaborate directly with Marketing Service Representatives to expedite Market Drivers through the production process.

• Serve as a point of escalation for Marketing Service Representatives when the Account Manager is unavailable.

• Review the Campaign Pipeline to notify the Account Manager of any Market Drivers that have been delayed and require approval.

• Update offers for Owner Touch notifications in the Setup Wizard using a spreadsheet provided by the Account Manager.

• Review outstanding support tickets with the Account Manager weekly to assist in their resolution.

⛳️ Requirements

• Minimum of 2 years of experience in automotive retail dealer/vendor customer service.

• Excellent verbal and written communication skills; must be articulate and maintain a professional demeanor at all times.

• Proven track record of success with exceptional employment references.

• Ability to perform well under pressure while maintaining a positive, solution-oriented attitude.

• Willingness to travel overnight as needed.

• Strong marketing experience is highly advantageous.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, and 401K effective from day one.

• Generous paid time off for quality time with family and friends.