Access Management Analyst, L1 Support

📋 Description

• Deliver first-line support for access management inquiries and incidents

• Ensure timely, precise, and policy-compliant access provisioning

• Uphold SLA targets as per established objectives within defined parameters

• Oversee access requests (creation, modification, deletion)

• Implement Joiner / Mover / Leaver (JML) processes

• Conduct identity verification

• Address basic incidents and service requests

• Adhere to SOPs and escalate complex issues to L2/L3 support

• Maintain precise ticket documentation in ServiceNow

• Guarantee SLA compliance

• Assist with audits and recognize opportunities for process enhancements

⛳️ Requirements

• Fundamental understanding of IAM principles

• Familiarity with ServiceNow (or similar platforms)

• Knowledge of SAP authorizations (preferred)

• Excellent attention to detail and strong communication skills

• Proficient in English (mandatory)

• ITIL Foundation certification (desired)

🏝️ Benefits

• Health coverage

• Wellbeing programs

• Paid leave (vacation, sick, parental)

• Retirement plans

• Opportunities for professional development