Academic Program Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operational responsibilities related to the daily administration of significant academic programs.

• Address Tier I/Tier II Academic Operations inquiries through various channels including CRM, telephone, email, chat, and in-person visits.

• Direct questions to the relevant team members or departments using CRM and telephone communication.

• Collaborate with the Service Center.

• Reconstruct and maintain records.

• Evaluate Bowie University undergraduate and graduate records to verify that UMGC coursework is reflected on Bowie transcripts.

• Manage sensitive and confidential information with discretion.

• Scan, evaluate, and enter data from official transcripts and other academic documents.

• Input incoming documents into the Document Management System and update student records in the SIS.

• Conduct manual data entry for test scores, professional certifications, international evaluation credits, and military credits.

• Assist management with special projects, memo generation, spreadsheet creation, tracking systems, and data organization.

• Locate archived files/documents for stateside, Asia, and Europe and digitize them into the DMS.

• Receive, categorize, and process incoming mail, ensuring it reaches the intended recipient or team.

• Investigate and respond to inquiries from internal and external customers through phone, email, CRM cases, chat, and other established communication methods.

• Provide course descriptions to representatives from colleges and universities.

• Perform additional duties as assigned to further the University’s mission.

⛳️ Requirements

• A bachelor's degree is required.

• Minimum of one year of experience in administrative support roles.

• General understanding of business English, including spelling and grammar conventions.

• Proficiency in word processing, database management, and spreadsheet applications.

• Competence in performing basic mathematical calculations.

• Ability to present statistical data in table, chart, or graph formats.

• Capacity to plan, organize, and prioritize various tasks and assignments effectively.

• Skill in managing confidential and sensitive information with care and professionalism.

• Strong verbal and written communication abilities.

• Capability to comprehend and follow both oral and written instructions.

• Ability to cultivate and sustain effective working relationships.

• Proficiency in operating computers and other office machinery.

• Ability to train, supervise, and evaluate staff members.

• Submission of a cover letter and resume is required.

🏝️ Benefits

• 14 days of paid vacation annually.

• 15 days of sick leave.

• 3 personal days.

• 16 paid holidays (17 during general election years).

• Comprehensive health care plans including medical, vision, dental, and prescription coverage for individuals and families.

• Subsidized medical and prescription benefits for eligible Contingent II employees working an average of 30 or more hours per week.

• Health-plan purchase stipend for eligible Contingent II employees working between 20–29 hours per week.

• Term Life Insurance coverage.

• Accidental Death and Dismemberment Insurance.

• Long-Term Disability Insurance.

• Retirement stipend equivalent to 7.25 percent of base salary.

• Eligibility to contribute to a supplemental retirement account (SRA).

• Options for supplemental retirement plans including 401(k), 403(b), 457(b), and Roth plans.

• Tuition Remission at UMGC or University of Maryland College Park.

• Eligibility for spouses and dependent children for undergraduate tuition remission after two years of service.