Academic and Finance Advisor I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee student workload and fulfill daily responsibilities using the Roadrunner System, Student Portfolio Report, or alternative tools.

• Actively identify at-risk students, offer timely solutions, and link students to resources that foster their success.

• Review student degree plans, course schedules, and academic performance to ensure compliance with University policies and Satisfactory Academic Progress standards.

• Counsel students regarding financial aid requirements, university regulations, and any modifications to their academic paths.

• Monitor student account balances, recommend lockouts or dismissals when warranted, and assist in collection efforts.

• Professionally support escalated student cases and communicate University information effectively.

• Engage in team meetings, training sessions, departmental initiatives, and special projects.

• Connect with students via phone calls, emails, texts, and chats throughout their academic experience.

• Execute additional tasks as assigned.

⛳️ Requirements

• At least one (1) year of experience in advising, customer service, or a related field is required.

• A Bachelor's degree is preferred, but not mandatory.

• Background in student services or training and development within a collegial environment is preferred.

• Experience in a dynamic customer- or student-focused role is preferred.

• Familiarity with higher education and technology-driven enterprises is preferred.

• Understanding of academic and business practices in an online university context.

• Knowledge of University policies, procedures, and updates.

• Strong focus on customer service, with the ability to manage conflicts, de-escalate issues, and communicate professionally across all channels.

• Solution-oriented mindset while adhering to University and federal guidelines.

• Understanding of financial aid programs, the FDCP Act, and standard payment practices.

• Highly organized and detail-oriented, capable of managing multiple priorities.

• Ability to maintain confidentiality and integrity in all interactions and documentation.

• Proficient in written communication and report preparation.

• Skilled in utilizing technology for online engagement.

• Team-oriented with collaborative skills.

• Knowledge of and alignment with the University’s mission, vision, and goals.

• Proficient in Microsoft Office applications.

• Must be eligible for access to the National Student Loan Data System (NSLDS).

• All skills, abilities, and educational background will be considered for minimum qualifications.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 403b with matching contributions

• Paid holidays

• Paid time off (PTO)

• Tuition benefits for free education

• Opportunities for professional development and growth

• Comprehensive well-being benefits for you and your family

• Remote-first work advantages

• Opportunities for development and advancement