Academic and Finance Advisor I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee student workloads and fulfill daily responsibilities utilizing the Roadrunner System, Student Portfolio Report, or other relevant tools.

• Actively recognize and assist at-risk students, connecting them with resources for success.

• Supervise degree plans, course schedules, and academic progress to ensure compliance with University policies and SAP standards.

• Provide guidance to students regarding financial aid requirements, University policies, and modifications to their course of study.

• Monitor student account balances and, when necessary, recommend lockouts or dismissals, while aiding in collection efforts.

• Professionally support escalated student issues and communicate University-related information effectively.

• Engage in team meetings, training sessions, departmental initiatives, and special projects.

• Maintain consistent and dependable attendance while executing other assigned tasks.

• Connect with students via phone calls, emails, texts, and chats throughout their academic experience.

⛳️ Requirements

• A minimum of one (1) year of experience in advising, customer service, or a similar field.

• A Bachelor's degree is preferred.

• Experience in student services or training and development within a collegial environment is preferred.

• Previous experience in a dynamic customer- or student-focused role is preferred.

• Familiarity with higher education and technology-driven enterprises is preferred.

• Understanding of academic and business practices within an online university context.

• Knowledge of University policies, procedures, and updates.

• Capability to handle conflicts, de-escalate concerns, and communicate professionally across all mediums.

• A solution-focused mindset while adhering to University and federal regulations.

• Comprehension of financial aid programs, the FDCP Act, and standard payment practices.

• Ability to juggle multiple priorities in a fast-paced environment.

• Capacity to maintain confidentiality and uphold integrity.

• Proficient written communication and report preparation skills.

• Competence in using technology for online engagement.

• Proficiency in Microsoft Office applications.

• Must be eligible for access to the National Student Loan Data System (NSLDS).

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 403b plan with matching contributions.

• Paid holidays.

• Paid Time Off (PTO).

• Complimentary education benefits.

• Additional opportunities for growth.

• Comprehensive well-being benefits for you and your family.

• Remote-first work advantages.

• Opportunities for development and advancement.