Absence Claims Consultant

📋 Description

• Serve as the primary contact for the Human Resources team regarding inquiries related to claims status, questions, expedited processing, and more.

• Ensure timely responses to Human Resources inquiries through efficient and professional follow-up via phone or email.

• Collaborate with the Account Manager to identify client needs and provide education on leave concepts.

• Evaluate discrepancies to offer recommendations to the Operations team on training or CPP language to help reduce imperfections.

• Exhibit respect, sensitivity, confidentiality, and understanding concerning various circumstances while maintaining professionalism at all times.

• Acknowledge email inquiries immediately and deliver solutions within two business days.

• Participate in client-facing meetings alongside the Account Manager.

• Act as the subject matter expert on Operations processes.

• Facilitate audits if the client is placed into a Save for Letter Audit and provide results.

• Organize and prioritize daily tasks to meet all deadlines efficiently.

• Engage in continuous education and training related to laws, policies, and service delivery.

• Create a premium experience for clients.

• Contribute innovative ideas to support the ongoing development of the Absence Department.

• Assist Claims Operations as needed.

• Perform other duties as assigned.

⛳️ Requirements

• 1-3+ years of experience in Customer Service, Claims, or Email Support within ComPsych is required.

• Outstanding communication and organizational skills, with a strong emphasis on customer service.

• Quick-thinking, resourceful, energetic, positive, and professional, with proven multi-tasking and critical thinking abilities.

• Must be in good standing and not currently on a performance improvement plan.

• High attention to detail with a commitment to delivering excellent quality.

• Proficient in computer use and skilled in Microsoft Office Suite.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off (PTO).

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan with matching contributions.

• Extensive Employee Assistance Program (EAP).

• Wellness program.

• And much more.