ABA Care Coordinator, English/Chinese Speaker

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage therapist-to-client scheduling by considering availability, location, language, and clinical requirements.

• Ensure precise therapist and client schedules while handling cancellations and modifications.

• Monitor client authorization hours and liaise with clinical and billing teams regarding forthcoming expirations.

• Keep accurate records in scheduling and case management systems.

• Engage with therapists, clinical staff, and families about scheduling, appointments, and updates on services.

• Assist in onboarding new clients by organizing schedules after authorization approval.

• Address scheduling conflicts, staffing shortages, and authorization concerns as necessary.

• Produce scheduling reports and observe scheduling trends to enhance operational efficiency.

⛳️ Requirements

• Proficiency in both English and Chinese (written and spoken) is mandatory.

• A minimum of 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related field.

• Preferred experience in ABA, behavioral health, healthcare, or home care.

• Familiarity with EHR, scheduling, or case management systems is essential.

• Knowledge of insurance authorizations, Medicaid, or service hour tracking is beneficial.

• Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred.

• Excellent organizational, multitasking, and communication abilities.

• Strong attention to detail and proficiency in Microsoft Office and Google Workspace.

• A primary internet connection with a minimum speed of 15 Mbps.

• A backup internet connection with at least 10 Mbps.

• The backup connection must support work during a power outage.

• A desktop or laptop must have at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM is required.

• Backup device: Must match or exceed the performance of an Intel Core i3 processor.

• Must remain operational during power interruptions.

• A functioning webcam is necessary.

• A noise-canceling USB headset is required.

• A quiet, dedicated home office space is essential.

• A smartphone for communication and verification purposes is required.

🏝️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.