Zabbix Engineer – Contract, FTC – 6 months

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Design, develop, and enhance the Zabbix monitoring platform.

• Create templates, discovery rules, triggers, thresholds, and integrations.

• Ensure uniform and scalable configuration across all monitored devices.

• Implement monitoring that accurately reflects:

• Service health.

• Customer impact.

• End-user experience.

• Transition from basic device availability to comprehensive service-level observability.

• Design and optimize alerting models in line with business impact.

• Minimize false positives and reduce alert noise.

• Ensure alerts are actionable and facilitate efficient triage by the NOC.

• Integrate Zabbix with:

• Vendor platforms.

• APIs and SNMP sources.

• Synthetic monitoring solutions.

• Assist in the development of a “single pane of glass” for monitoring visibility.

• Enable correlation of device → service → location.

• Enhance the accuracy of incident communications and field dispatch information.

• Support alignment with service and asset data sources.

• Define and maintain SOPs for alert triage and escalation.

• Collaborate with NOC and service teams to enhance:

• Incident workflows.

• Problem management integration.

• Support continuous service improvement initiatives.

⛳️ Requirements

• Extensive hands-on experience with Zabbix (design, build, optimization).

• Strong understanding of network monitoring across WAN, routing, switching, WiFi, and service layers.

• Experience with SNMP and device telemetry.

• Proficiency in API integrations.

• Experience in synthetic/user experience monitoring.

• Scripting and automation skills (e.g., Python, Bash, or similar).

• Experience in designing alerting logic and monitoring frameworks.

• Familiarity with service-aware monitoring or observability approaches (preferred).

• Background in a network operations or monitoring environment.

• Strong troubleshooting and analytical abilities.

• Capacity to prioritize and manage incidents based on their impact.

• Knowledge of ITIL-based incident and problem management processes.

• Degree in IT, Networking, or a related field (or equivalent experience).

• Relevant industry certifications (e.g., CCNA, Network+, ITIL) are advantageous.

🏝️ Benefits

• Annual Leave Buy & Sell Scheme.

• Remote-first working environment.