Website Solutions Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of technical SEO for integrated websites, which includes handling migrations, redirects, crawlability, indexation, site structure, performance, and overall technical health.

• Perform pre-launch assessments to verify that websites are responsive, functional, optimized for search engines, and that essential customer journeys operate as expected.

• Facilitate customer launch and troubleshooting calls, articulating website, domain, DNS, SSL, SEO, and other technical concepts clearly to non-technical audiences.

• Analyze and resolve intricate website issues related to domains, platform configurations, responsive behavior, custom code, integrations, and third-party systems.

• Act as the main technical escalation point for the Website team and ensure issues are managed until resolution.

• Collaborate with the Website Project Coordinator and work alongside Product, Development, and Support teams when addressing issues that span integrated websites and the broader iClassPro platform.

• Develop scalable standards, documentation, tools, and processes that enhance website quality, efficiency, and consistency.

• Contribute to the long-term technical strategy and unique positioning of iClassPro’s Integrated Website offering.

⛳️ Requirements

• At least 3 years of experience in technical SEO, website operations, or a closely related field.

• In-depth understanding of website migrations, redirects, crawlability, indexation, site structure, performance, and technical website health.

• Proven ability to work independently, set direction, and make informed technical decisions with minimal supervision.

• Experience in launching, troubleshooting, and optimizing websites using a CMS, website builder, or white-label website platform.

• Proficient in HTML and CSS, with the capability to investigate JavaScript-related issues and collaborate with developers when necessary.

• Strong grasp of domains, DNS, SSL, HTTPS, and website launch processes.

• Familiarity with technical SEO and diagnostic tools such as Google Search Console, PageSpeed Insights, Lighthouse, or equivalent platforms.

• Excellent communication skills, including the ability to confidently lead customer calls and clarify technical concepts for non-technical audiences.

• Experience managing multiple customer websites in a SaaS, agency, managed-websites, or multi-site setting.

• (Preferred) Knowledge of Core Web Vitals, structured data, accessibility, or performance optimization.

• (Preferred) Experience in creating reusable technical solutions, documentation, processes, or automation.

🏝️ Benefits

• Highly competitive compensation package

• Robust PTO - 27 total paid days off in the first year!

• Comprehensive health benefits including fully paid medical premiums for employees.

• Generous 401(k) contribution - Better than a match! Contributions are made even if you are unable to.

• Enjoyable company events that foster team connections.

• Opportunities for career advancement in a thriving, purpose-driven organization.