Web Chat Consultant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond promptly to incoming chats.

• Build and sustain high-quality relationships with customers by providing outstanding service, establishing rapport, and identifying as well as addressing their needs and expectations.

• Leverage sales expertise to expand the customer base and make informed decisions regarding daily priorities and assigned responsibilities.

• Quickly and effectively identify and resolve customer issues.

• Articulate the features, benefits, and pricing of cruise products utilizing thorough knowledge of the industry and the company.

• Suggest promotions, itineraries, stateroom upgrades, onboard credits, and various other shipboard amenities.

• Contribute to maintaining Norwegian Cruise Line's brand consistency and embody its mission and values.

• Foster customer relationships to meet sales targets, expand the customer base, retain clients, and grow the business.

• Carry out other job-related tasks as assigned.

⛳️ Requirements

• Required: High school diploma or equivalent.

• Preferred: Bachelor's degree in marketing, business administration, or a related field.

• Minimum of 6 months of experience with the Norwegian Cruise Line brand.

• At least 1 year of customer service experience.

• Excellent written communication skills for clear and concise text-based exchanges.

• Strong understanding of Norwegian cruise products, including the current fleet and ship itineraries.

• Familiarity with Salesforce and Sea Web is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Discounts on cruises and travel-related services.