Warranty & Sales Support Specialist – CPAP

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assume complete responsibility for the warranty claims process, from the initial intake of customer requests to resolution and tracking.

• Efficiently manage 30-day customer exchanges and returns, ensuring a smooth experience for customers while adhering to company policies.

• Operate effectively within our internal e-commerce systems and platforms from your remote home office.

• Support the implementation and refinement of a new CRM and ticketing workflow currently under development over the next few weeks.

• Conduct an in-depth analysis of the sleep apnea and CPAP product category to grasp technical specifications and customer challenges.

• Contribute to product-informed sales initiatives, handle inbound inquiries, and facilitate customer upsells once fully knowledgeable in the product area.

⛳️ Requirements

• Minimum of 2 years of experience in specialized E-commerce Customer Support, Operations, or Technical Support. (Experience in medical, health, or wellness sectors is highly advantageous).

• Quick adaptability to new tools; familiarity with modern CRMs, helpdesk systems (e.g., Zendesk, Gorgias), and e-commerce platforms.

• Ability to thrive in a dynamic business environment where workflows and systems are continually being developed and enhanced.

• Outstanding written and verbal English communication skills, with the capability to confidently discuss technical or medical-related products.

• Dependable high-speed internet connection, a quiet home office environment, and a dedicated workspace.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and the ability to work remotely.

• Opportunities for professional development and training.

• Health and wellness benefits, including coverage options.