Warranty Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop, implement, and uphold warranty policies, procedures, and work instructions for both internal and external teams.

• Investigate, process, and resolve warranty claims promptly and efficiently.

• Ensure adherence to regulatory and company standards.

• Act as the main point of contact for customer inquiries regarding warranties.

• Analyze warranty data to detect trends, identify root causes, and uncover opportunities for enhancement.

• Prepare reports and presentations reflecting warranty performance.

• Collaborate with engineering, quality, and service teams to minimize the recurrence of incidents.

• Enhance the efficiency of part analysis and improve product reliability.

• Lead and mentor professionals in warranty management.

• Ensure compliance with service level agreements and operational targets.

• Work alongside suppliers, vendors, OEMs, and regulatory bodies to resolve warranty issues and negotiate terms.

• Assess financial risks associated with warranty claims and monitor costs related to warranties.

• Propose strategies aimed at cost reduction while upholding quality standards.

⛳️ Requirements

• 3–5+ years of experience in warranty management.

• 5–10+ years of industry experience in technical systems; experience in metal buildings is preferred.

• Strong leadership and interpersonal abilities.

• Effective problem-solving and analytical skills.

• Familiarity with industry standards.

• Outstanding communication and organizational capabilities.

• A Bachelor’s degree is desirable but not mandatory.

• Metal Buildings panel installation training certification is optional.

• Must be at least 18 years old.

• Capability to work remotely.

🏝️ Benefits

• Medical, dental, and vision benefits starting from day one.

• Paid time off (PTO).

• Paid holidays.

• Flexible Spending Account (FSA).

• Life insurance.

• Long Term Disability (LTD).

• Short Term Disability (STD).

• 401k retirement plan.

• Employee Assistance Program (EAP).

• Discount programs.

• Tuition reimbursement.

• Training opportunities.

• Professional development.

• Employee Resource Groups.

• Remote work options.