VP of Sales

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead, manage, and develop a worldwide team of Strategic Account Managers across the US, Europe, and international markets, offering clear guidance, coaching, and performance oversight.

• Establish and execute a scalable strategic account management framework, which encompasses account planning methodologies, engagement cadences, and expansion playbooks.

• Propel net revenue retention and growth to meet or surpass Sapio’s annual objectives within its strategic accounts, ensuring customers derive measurable value and enhance their investment in the platform.

• Create and implement a consistent cadence of KPIs that are both visible and meticulously managed to support predictable growth performance.

• Take personal accountability for top-line performance, actively investing in the critical accounts that underpin our annual results.

• Establish and nurture executive-level relationships with key customers, serving as a senior escalation point and partner for the most intricate accounts.

• Collaborate with the CCO and broader organizational leadership to set targets, outline priorities, and report on the health and performance of the strategic account portfolio.

• Work closely with Sales, Customer Success, Product, and Marketing teams to align on customer needs, identify expansion opportunities, and relay market intelligence back into the organization.

• Recruit, onboard, and retain exceptional account management talent, cultivating a high-performance, customer-centric team culture across various geographies that is exemplary.

• Enhance operational excellence through effective utilization of CRM tools, maintaining pipeline hygiene, and adhering to consistent reporting standards.

• Represent Sapio at industry events, customer meetings, and executive briefings as a senior commercial leader with substantial market credibility.

⛳️ Requirements

• Extensive experience in strategic account management, customer success, or enterprise sales within a B2B SaaS context.

• Proven expertise in complex enterprise software sales, including fluency in recognized sales methodologies (e.g., MEDDIC, Challenger, Force Management), executive-level engagement, and commercial negotiation on large, multi-year contracts.

• Demonstrated experience in leading and scaling a team of account managers or customer success professionals, ideally across diverse geographies and cultures.

• Skilled in developing playbooks, best practices, and leading by example in sales execution.

• A proven track record of achieving targets, driving net revenue retention, expansion, and fostering long-term customer value in complex, multi-stakeholder enterprise accounts.

• Experience working with or selling to clients in life sciences, biopharma, diagnostics, or related fields is highly preferred.

• Familiarity with LIMS, ELN, or broader lab informatics solutions is a plus.

🏝️ Benefits

• A competitive salary and benefits package

• Flexibility to work remotely, with travel opportunities

• A comprehensive onboarding and training program

• Ongoing opportunities for professional growth and development

• A collaborative, inclusive, and supportive work environment