VP of Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and execute program and project standards, service level agreements (SLAs), metrics, key performance indicators (KPIs), documentation, communication, training, and the adoption of all program/project management processes.

• Supervise the management of technical implementation projects to guarantee that the technology and processes put in place will scale effectively and meet the organization’s needs and growth.

• Employ a hands-on approach to directly oversee enterprise projects throughout the implementation lifecycle.

• Manage a team of Technical Project Managers and/or Program Managers, defining success criteria and metrics within the project management discipline.

• Direct resource allocations, project margins, and revenue management.

• Lead a weekly forecasting meeting and provide updates on the comparison between planned and forecasted revenue.

• Conduct training sessions and formal lessons learned/postmortems to ensure that all insights are applied to future programs/projects.

• Ensure that all programs and technical projects are carried out in accordance with established methodologies, guaranteeing efficient value delivery aligned with organizational policies and SLAs.

• Develop effective resource allocation, capacity planning, and staffing procedures to support business and technological growth.

• Utilize project plans, status reports, proactive risk and change management, budgeting tools, and scope management to ensure timely delivery of projects with high quality, within budget and scope.

• Establish project goals, identify key stakeholders, and manage relationships by creating a clear stakeholder communication plan (including project reports, summaries, and steering committees).

• Set criteria for successful project delivery and ensure standards are upheld across all project phases, including planning, design, configuration, validation, deployment, and hypercare.

• Maintain structured Project Management and onboarding documentation in alignment with organizational policies.

• Directly oversee project activities through project plans and best practices in project management, assign tasks to cross-functional matrixed resources, provide guidance to personnel responsible for specific functions or phases of the project, and manage risks.

• Develop policies, procedures, and guidelines for managing all aspects of IT projects and project administration.

• Effectively resolve escalations with appropriate customer and internal resources, collaborating cross-functionally with both internal and external business stakeholders to ensure deliverables are met.

• Contribute to building a leading international Professional Services team through documentation creation, process enhancements, and training initiatives.

• Meet core KPI targets set in areas such as project commencement, cycle time, revenue, customer satisfaction (CSAT), and utilization.

⛳️ Requirements

• A minimum of 7 years leading Professional Services or Implementation teams within SaaS environments.

• PMP Certification is mandatory.

• Extensive experience in leading enterprise SaaS and/or on-premises software implementations.

• Six Sigma or experience in process improvement is preferred.

• Demonstrated success in managing complex cross-functional projects and teams.

• Strong operational, financial, and strategic planning capabilities.

• Exceptional communication and stakeholder management skills.

• Experience in the Energy & Utilities sector is advantageous.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision coverage for employees.

• Cost-sharing options available for dependents.

• 401(K) plan with company matching contributions.

• Fully covered Short-Term and Long-Term Disability.

• Employee Assistance Program (EAP) available.

• Paid Maternity Leave.

• 12 weeks of paid parental leave for the birthing parent.

• Paid Paternity Leave.

• Flexible PTO policy - Employees are trusted to manage their time effectively and take off as needed to maintain a healthy work-life balance, with unlimited discretionary time off subject to manager approval and business needs.

• 12 paid holidays throughout the year, including winter recess for all employees from December 25th to January 1st.

• On-site gym available for free use in Denver, CO for employees based in the Denver area.