VP IT Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide strategic leadership and direction for IT Operations, encompassing infrastructure, cloud platforms (Azure), Microsoft 365, and enterprise systems.

• Guide and cultivate high-performing teams through mentorship, coaching, and fostering a culture of accountability and ongoing improvement.

• Ensure the reliability, security, and optimization of IT services to enhance member and employee experiences.

• Promote maturity and improvement in IT Service Management practices, including incident, problem, change, and capacity management.

• Convert enterprise strategy into multi-year operational plans, roadmaps, and investment priorities.

• Oversee IT Operations budgets while ensuring the cost-effective use of resources, including vendor and third-party partnerships.

• Manage enterprise infrastructure and cloud environments to ensure scalability, performance, and resilience.

• Establish robust governance, standards, and control frameworks to support regulatory compliance and operational excellence.

• Lead disaster recovery and business continuity planning, ensuring readiness through regular testing and alignment with business needs.

• Collaborate with internal teams (Security, Architecture, Data, and Platforms) to provide secure, scalable, and innovative technology solutions.

⛳️ Requirements

• Post-secondary education in Computer Science, Information Systems, or a related discipline.

• Demonstrated experience in leading IT Infrastructure, IT Operations, and IT Service Management.

• Strong understanding of cloud environments, particularly Microsoft Azure and Microsoft 365.

• Experience with enterprise infrastructure, including networking in both traditional and cloud settings.

• Advanced ITIL certifications are viewed as an advantage.

• Azure and/or Cisco certifications are also advantageous.

• Proven track record of managing third-party vendors and outsourced services.

• Experience in Business Continuity and Disaster Recovery planning and testing.

• Familiarity with a regulated financial services environment (e.g., OSFI, COBIT) is considered beneficial.

• Excellent leadership, analytical, and communication abilities, with a focus on driving enterprise outcomes.

• High level of digital proficiency, including critical thinking, problem-solving, and navigating modern technology solutions.

🏝️ Benefits

• 7% employer-matched pension plan.

• Extended health benefits.

• Employee and family assistance program.

• Staff loan rate.