VoIP Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Comprehend the functionality of all Telephony services and their integration within the platform.

• Operate, maintain, enhance, and support SIP proxies utilizing Kamailio or OpenSIPS applications.

• Manage level 3 troubleshooting escalations and conduct triaging processes.

• Analyze telephony traffic patterns to detect issues and anomalies.

• Respond to critical alerts to swiftly restore full-service capability.

• Troubleshoot and resolve issues related to voice and network protocol communications.

• Collaborate with partner organizations for interconnections and system expansions.

• Design, construct, test, deploy, and maintain monitoring, alerting, QA, and logging tools for Telephony applications.

• Coordinate system maintenance and deployment activities.

⛳️ Requirements

• A degree in Computer Science, Information Technology, Telecommunications, or a related field.

• Strong knowledge of IP telephony (VoIP), TCP/IP networks, and associated protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).

• Experience with open-source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk, and related open-source tools like Wireshark, sngrep, and Homer.

• Proficiency in Linux, open-source tools, and shell scripting.

• Familiarity with containers and automation/orchestration tools like Docker, Ansible, Jenkins, and Kubernetes.

• Basic programming knowledge in Python, Elixir, or Go is an advantage.

🏝️ Benefits

• Opportunities for professional development.

• Flexible working arrangements.