Voice Customer Service Operator - Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver voice-driven customer support in a compassionate and personalized manner, ensuring tailored solutions that address customer needs;

• Proactively present our financial offerings with the aim of fostering customer loyalty and achieving optimal results for the client;

• Achieve and surpass sales objectives, with potential for earning rewards based on performance;

• Greet customers, address inquiries, and manage requests with a commitment to excellence, guaranteeing total customer satisfaction with every engagement.

⛳️ Requirements

• Completed high school diploma

• Previous sales experience is advantageous

• Willingness to work a 6x1 schedule (Monday to Saturday)

• Daily shift duration: 6 hours and 20 minutes

• Internet connection with a minimum speed of 10 Mbps and a wired (Ethernet) setup for desktop usage

• Ability to communicate clearly and effectively

• Knowledge of customer service methodologies

• Strong active listening skills and capability to evaluate customer needs

• Effective time management and prioritization of tasks

• Initiative and a genuine desire to make a positive impact

• Capability to collaborate within a team and explore innovative solutions to enhance customer satisfaction

🏝️ Benefits

• Meal allowance (VR)

• Health and dental insurance

• Equipment provided - Desktop computer

• Flexible break times

• Semiannual Profit-Sharing (PLR)

• Internet stipend

• Structured development program and career pathway

• Inclusive and respectful workplace culture