Virtualization Backup Engineer, French Speaker

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Conducting troubleshooting and analysis, which includes investigating log files.

• Serving as a technical point of contact for collaboration with other IT professionals.

• Taking responsibility for customer issues from the initiation of a support case to its resolution, troubleshooting both on our side (within Veeam) and in third-party components from Microsoft and VMware, determining if the issue is known or not, identifying defects, and resolving misconfigurations as part of a break/fix scenario while educating customers on the process and interactions involved.

• Accurately documenting all customer interactions within SLA timelines in our CRM tool.

⛳️ Requirements

• Proficient in both French and English (reading, writing, and speaking).

• Advanced user or administrative expertise in the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11.

• Practical understanding of TCP/IP, including operating systems and firewall configurations, as well as networking configuration and troubleshooting (NAT, ports, DHCP, DNS).

• Knowledge of UNIX and/or Linux, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, and database engines (SQL/Oracle) is a plus.

• Capacity to rapidly learn, comprehend, and articulate technical information.

• Willingness and capability to take ownership of client issues until resolution.

• Strong time management abilities.

• Capability to thrive in a fast-paced environment.

🏝️ Benefits

• 25 vacation days, 4 sick days, 21 paid medical leave days, along with 4 additional global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Comprehensive private medical insurance for employees and their dependents.

• Daily meal vouchers for restaurants and grocery shopping (180 CZK per working day).

• A flexible cafeteria platform offering thousands of lifestyle benefit choices.

• Multisport Card for gym and wellness activities, with options to add family members.

• Annual public transport reimbursement up to a specified limit.

• Corporate mobile plan with an optional family tariff.

• Opportunities for learning and development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.