Virtual Patient Care Coordinator – Practice Better EMR

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee front-line patient engagement and administrative functions for a developing medical practice.

• Handle patient portal messaging, address inquiries, and conduct outbound communications.

• Order laboratory tests, monitor incoming results, upload necessary documents, and keep patient charts current.

• Schedule, confirm, and reschedule consultations while ensuring provider calendars are optimized.

• Assist new patients with the intake process, including gathering demographic information, consent forms, and medical histories.

• Supervise patient portal messages and practice social media accounts, responding in accordance with established guidelines.

• Manage the creation of lab orders, track pending diagnostic reports, and oversee the upload of results for provider assessment.

• Support the sending of patient invoices, follow up on billing, and handle basic account inquiries.

• Adapt to the increasing administrative demands, which may include future marketing and content support.

⛳️ Requirements

• Hands-on experience with Practice Better EMR is mandatory.

• Demonstrated experience in supporting a healthcare practice or clinical team based in the U.S.

• Background in managing patient communications, lab order/results workflows, and calendar oversight.

• Excellent written and verbal English skills, with a compassionate and professional demeanor.

• Highly organized self-starter capable of juggling multiple patient tasks and administrative follow-ups.

• A quiet home office that complies with HIPAA regulations.

• High-speed internet access.

• Secure computer setup.

• Professional headset required.

🏝️ Benefits

• Comprehensive health benefits.

• Flexible working hours.

• Opportunities for professional development and growth.