Virtual Medical Receptionist, Patient Support Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming patient calls via Vonage.

• Deliver courteous and professional customer service.

• Schedule, reschedule, and confirm patient appointments.

• Address routine patient inquiries received through the medical record system.

• Assist patients with fundamental questions and escalate clinical inquiries to the relevant provider.

• Manage frustrated or confused patients with professionalism and composure.

• Issue payment links to patients as needed.

• Support patients in completing payments.

• Collect payment information over the phone when necessary and securely input it into the clinic’s payment system.

• Adhere to established protocols for handling sensitive payment information.

• Aid in the administration of routine medical certifications.

• Access patient records within the OneStop system using client-provided data.

• Activate certifications following established protocols.

• Download and distribute completed certification documentation to patients.

• Keep accurate records of administrative actions taken.

• Assist with basic credentialing tasks, including sending applications and payments.

• Follow up on pending emails and administrative requests.

• Maintain basic licensing and renewal tracking systems.

• Update files and spreadsheets in Google Drive.

• Ensure the accuracy of patient and administrative records.

• Support additional routine administrative tasks as assigned.

• Provide high-quality, task-specific remote services to enhance business efficiency, service delivery, or operational support.

⛳️ Requirements

• Prior customer service experience is essential.

• Phone-based customer service or receptionist experience is highly preferred.

• Experience as an executive assistant or in administrative support is advantageous.

• Background in healthcare or medical office settings is a plus, but not mandatory.

• Strong written and verbal communication skills in English are required.

• Native or near-native proficiency in English is necessary.

• Experience in scheduling appointments and managing customer records is preferred.

• Comfortable managing confidential patient information.

• Basic proficiency in Google Sheets and Microsoft Office is required.

• HIPAA certification is not mandatory at the time of hire; it can be obtained during onboarding.

• Exceptional customer service and phone communication skills are essential.

• Friendly, patient, and professional demeanor when engaging with patients.

• Ability to manage difficult conversations and de-escalate concerns effectively.

• Highly organized with excellent follow-through.

• Detail-oriented and reliable.

• Willingness to learn healthcare systems and administrative processes.

• Capable of working independently after receiving training.

• Familiarity with CharmHealth EHR, Vonage, OneStop, Microsoft Office/Outlook, Google Workspace, Google Calendar, Google Drive, and Google Sheets; training provided for CharmHealth EHR, Vonage, and OneStop.

• Availability for 20 contracted hours per week, Monday through Friday, typically from 10:00 AM to 2:00 PM EST.

• Must operate as an independent contractor under a Master Services Agreement and Statement of Work.

🏝️ Benefits

• Competitive pay rates.

• Weekly payment schedule.

• A variety of open positions are available.

• Free training and opportunities for skill enhancement.

• Ongoing support and guidance.

• A dynamic community always ready to assist you.

• HIPAA certification can be obtained during the onboarding process.

• Hours may increase by year-end based on business demands and individual performance.