Virtual Medical Receptionist – Optometry, Ophthalmology

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary point of contact for a dynamic optometry practice.

• Oversee patient communications through calls, text messages, and email inquiries utilizing the Weave platform.

• Confirm vision and medical insurance plans, including details on coverage, copays, and deductibles.

• Arrange, confirm, and modify eye care appointments.

• Update patient records in RevolutionEHR.

• Handle incoming and outgoing medical faxes.

• Perform general administrative duties.

• Ensure patient records and demographic information in the EMR remain accurate and current.

• Collaborate with on-site staff and eye care professionals to facilitate efficient clinic operations.

⛳️ Requirements

• At least 2+ years of experience as a Medical Receptionist, Front Desk Coordinator, or Medical Administrative Assistant.

• Proven ability to manage high-volume call traffic, multi-channel messages, and appointment schedules for multiple providers.

• Direct experience in verifying patient benefits, copays, and deductibles for both medical and vision insurance.

• Exceptional spoken and written English communication skills.

• Must be fully available for fixed weekend shifts on Saturdays and Sundays.

• A quiet, private, HIPAA-compliant home office setup.

• High-speed internet connection.

• Secure computer system.

• Clear headset for communication.

• Preferred: Experience in an administrative role within an Optometry, Ophthalmology, Eyewear, or Vision Care clinic.

• Preferred: Familiarity with RevolutionEHR and Weave.

• Preferred: Hands-on experience with VSP, EyeMed, Davis Vision, or Spectera.

• Preferred: Professional fluency in Spanish.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Supportive team environment.

• Flexible working arrangements.