Virtual Medical Receptionist – Administrative Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage and triage the Athena clinical inbox, directing messages, identifying urgent matters, and escalating important issues for provider attention.

• Evaluate and summarize external medical records, including emergency room, hospital, specialist, laboratory, and imaging documents, for provider assessment.

• Handle both inbound and outbound patient communications using WOW VOIP.

• Accurately document all patient interactions and communications in the EHR/patient chart.

• Monitor and follow up on referrals, lab and imaging orders, prior authorizations, pre-certifications, and flagged administrative claims until resolution.

• Organize care coordination and summarize, document, and escalate tasks under provider supervision without making independent clinical choices.

⛳️ Requirements

• At least 2+ years of experience in an administrative or medical assistant role within a U.S.-based medical clinic.

• Excellent written and verbal English skills.

• Exceptionally clear, neutral accent and strong conversational fluency suited for the Nashville patient demographic.

• Strong understanding of medical terminology.

• Demonstrated experience in reviewing, routing, and summarizing clinical chart records.

• Direct experience in managing a high volume of inbound and outbound calls.

• Familiarity with digital VOIP systems, with preference for WOW VOIP experience.

• Highly organized, detail-oriented, and proficient in managing multi-step referrals, orders, and prior authorizations.

• A secure, HIPAA-compliant home office setup with high-speed internet, a secure computer, and a noise-canceling headset is required.

• AthenaHealth experience is preferred.

• A clinical background as an RN, MA, or IMG is preferred.

• Experience with medical referral workflows, prior authorization requests, or follow-ups on insurance claims/billing is preferred.

🏝️ Benefits

• Requirement for a secure, HIPAA-compliant home office setup, including high-speed internet, a secure computer, and a noise-canceling headset.