Operations and Administrative Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, onboard, and supervise drivers.

• Organize and manage driver routes, including afternoon and evening shifts.

• Oversee driver attendance, punctuality, route progression, and phone usage.

• Administer driver tracking and camera-monitoring systems, including alerts for phone use.

• Address calls and inquiries from parents, customers, and drivers.

• Coordinate driver updates, schedule modifications, replacements, and operational communications.

• Follow up with mechanics regarding vehicle repairs and maintenance.

• Input and maintain driver, customer, address, and route details in company software.

• Accurately prepare and process payroll in a timely manner.

• Generate invoices and manage collections and payment follow-ups.

• Address customer and parent concerns related to transportation services.

• Maintain precise operational records and ensure daily transportation activities proceed smoothly.

• Perform additional duties related to the role as assigned.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Exceptional communication, collaboration, and email correspondence abilities.

• Background in Administrative Support, Operations, or Customer Service roles.

• Experience with Asana, Monday.com, or similar project management tools.

• Familiarity with CRM, tracking, scheduling, or comparable business software.

• Strong organizational, problem-solving, and follow-up capabilities.

• Ability to juggle multiple priorities in a fast-paced, deadline-oriented environment.

• Self-driven with the capacity to work independently and adhere to established processes.

• Quick learner, capable of adapting to new systems and workflows.

• Professional, reliable, coachable, and accountable with excellent attendance.

• Creative, resourceful, and proactive with an innovative mindset.

• Proficient in Microsoft Office (Word, Excel, Outlook) and standard business tools (email, spreadsheets, document management).

• Availability to work from 6:30 AM to 2:30 PM Eastern Time (New York).

• Interest in long-term career opportunities.

• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet connection.

• Professional home workstation capable of supporting uninterrupted remote work.

• Familiarity with QuickBooks for basic financial and administrative functions is preferred.

• Experience with payroll, invoicing, collections, and/or administrative tasks is preferred.

🏝️ Benefits

• 100% remote work.

• Positive work environment with opportunities for growth.

• Full-time position with 40 hours per week.

• Long-term career opportunity.