Virtual Medical Assistant – MST

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive warm handoffs of patients from both internal and external call transfers.

• Verify contact information.

• Schedule the initial MD visit.

• Establish a plan for monitoring vitals.

• Conduct the initial KCCQ survey.

• Obtain baseline vitals if possible, including weight.

• Perform medication reconciliation.

• Verify medical history and diagnostics.

• Arrange for lab draws.

• Organize diagnostic tests.

• Prepare patients for their physician visits.

• Connect with patients to ensure video and audio functionality, adding interpreters as required.

• Obtain signed consent from patients.

• Capture photos of insurance cards.

• Utilize translation services to communicate with patients who speak languages other than English.

• Prepare charts for visits.

• Initiate patient visits.

• Document symptoms presented by the patients.

• Record patient height, weight, and vitals based on external records or self-reported information.

• Identify and document the patient's preferred pharmacy in their profile chart.

• Maintain ongoing communication with providers, reporting pertinent information regarding the visit.

• Schedule follow-up appointments.

• Make appointment confirmation calls for the next day.

• Conduct chart checks.

• Prepare charts for visits scheduled for the following day.

⛳️ Requirements

• Education: High school diploma or equivalent is required.

• Certifications: Must possess Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.

• Experience:

• - 1 to 3 years of experience as a Medical Assistant in Cardiology.

• - Experience in providing virtual care to patients.

• Soft Skills:

• - Excellent interpersonal skills and a strong communicator.

• - A passion for delivering an exceptional patient experience.

• - Detail-oriented with a strong emphasis on processes.

• - Quick learner, adaptable, and flexible.

• - Exceptional organizational skills and ability to multitask.

• - Self-motivated and enthusiastic about supporting new technologies.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.

• Access to advanced medical technologies.