Virtual Customer Service Representative

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Assist customers in selecting the appropriate bike, battery, accessories, and services.

• Clearly articulate bike features, subscription options, and pricing structures.

• Facilitate customer sign-ups, account creation, and payment processing.

• Employ sales strategies to transform potential customers into subscribers.

• Provide support for customer inquiries regarding subscriptions, payments, and account issues.

• Aid customers in troubleshooting basic bike or service problems remotely.

• Coordinate service requests and follow-ups in collaboration with the operations team.

• Address customer concerns and objections while ensuring a high level of satisfaction.

• Deliver precise, friendly, and effective communication to customers.

• Collaborate with internal teams through chat and messaging tools to address customer requests.

• Foster trust and develop long-lasting relationships within our rider community.

⛳️ Requirements

• **Native or fluent** in French and Arabic.

• **Fluent** in English (C1 - C2 level).

• Over 2 years of experience in customer support, sales, or call center positions.

• Comfortable working on camera and assisting customers via **live video** throughout the day.

• Ability to manage multiple tasks and remain organized in a fast-paced atmosphere.

• Proficient in using CRM systems and productivity tools.

• Reliable high-speed internet connection and headset required.

• Retail experience is an advantage.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for career growth and development.

• Access to employee discounts on products and services.

• Flexible working hours and remote work options.