Virtual Customer Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Support customers through a monitor at our locations using a live video connection.

• Assist customers in selecting the appropriate bike, battery, accessories, and services.

• Describe bike features, subscription options, and pricing structures.

• Help customers with account creation, sign-up processes, and payment completion.

• Employ sales strategies to convert potential customers into subscribers.

• Provide assistance to existing customers regarding subscription inquiries, payments, and account issues.

• Aid customers in troubleshooting basic bike or service-related issues remotely.

• Coordinate service requests and follow-up actions with the operations team.

• Address customer concerns and objections while ensuring a high level of satisfaction.

• Deliver clear, accurate, and friendly communication to customers.

• Collaborate with internal teams through chat and messaging tools to resolve customer requests.

• Cultivate trust and long-term relationships within our rider community.

⛳️ Requirements

• Native or fluent in Spanish.

• Fluent in English (C1 - C2 level).

• Over 2 years of experience in customer support, sales, or call center positions.

• Comfortable working on camera and assisting customers via live video throughout the day.

• Capable of multitasking and maintaining organization in a fast-paced environment.

• Proficient in using CRM systems and productivity tools.

• High-speed internet connection and a headset are required.

🏝️ Benefits

• [Insert benefits here]

• [Insert additional benefits here]