Virtual Customer Service Representative

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist customers in selecting the appropriate bike, battery, accessories, and services.

• Provide explanations of bike features, subscription options, and pricing structures.

• Aid customers in signing up, creating accounts, and processing payments.

• Employ sales strategies to transform potential customers into subscribers.

• Offer support to customers regarding subscription inquiries, payments, and account-related issues.

• Help customers troubleshoot basic bike or service problems remotely.

• Coordinate service requests and follow up with the operations team.

• Address customer concerns and objections while ensuring a high level of satisfaction.

• Deliver clear, precise, and friendly communication to customers.

• Collaborate with internal teams via chat and messaging tools to resolve customer requests.

• Foster trust and build long-term relationships within our rider community.

⛳️ Requirements

• **Native or fluent** Spanish.

• **Fluent** English (C1 - C2 level).

• A minimum of 2 years of experience in customer support, sales, or call center positions.

• Comfortable appearing on camera and assisting customers via **live video** throughout the day.

• Ability to multitask and maintain organization in a fast-paced setting.

• Proficient in using CRM systems and productivity tools.

• High-speed internet connection and a headset.

🏝️ Benefits

• Competitive salary and commission structure.

• Comprehensive health benefits.

• Opportunities for professional growth and development.

• Flexible working hours and supportive team environment.