Virtual Customer Service Representative

This is a fully remote position, open to applicants in Algeria.

📋 Description

• Provide assistance to customers through a monitor located at our sites via live video connection.

• Aid customers in selecting the appropriate bike, battery, accessories, and services.

• Clarify bike features, subscription options, and pricing details.

• Assist customers with inquiries regarding subscriptions, payments, and account-related matters.

• Support customers in resolving basic bike or service issues remotely.

• Foster trust and cultivate long-term relationships with our rider community.

⛳️ Requirements

• Native or fluent in both French and Arabic.

• Proficient in English (C1 - C2 level).

• A minimum of 2 years' experience in customer support, sales, or call center positions.

• At ease working on camera and providing customer assistance via live video throughout the day.

• Capable of multitasking and maintaining organization in a fast-paced environment.

• Familiarity with CRM systems and productivity tools is essential.

• A reliable high-speed internet connection and a headset are required.

• Experience in retail is advantageous.

🏝️ Benefits

• Comprehensive training and development programs.

• Opportunities for career advancement.

• A dynamic and supportive team environment.

• Employee discounts on products and services.