Virtual Care Veterinary Technician – Prescriptions Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with members through chat, phone, and email, offering support and guidance regarding their pets’ prescriptions, health, and overall well-being.

• Efficiently manage fulfillment requests, scheduling requirements, and medical follow-ups in a timely, precise, and professional manner; assess and prioritize customer needs.

• Triage cases utilizing veterinary knowledge, providing recommendations and ensuring the delivery of accurate information.

• Independently handle and resolve tasks punctually and to a high standard of quality.

• Communicate with clinics and customers employing various software tools to manage patient accounts, conduct research, review policies, and communicate effective solutions.

• Analyze medical records to comprehend patient history and offer informed advice.

• Accurately document in patient records utilizing veterinary terminology.

• Verify and process prescriptions, ensuring appropriate follow-up for client inquiries.

• Provide an exceptional client experience by demonstrating empathy and warmth across chat, phone, or video communications.

• Adhere to protocols, maintaining consistency while adapting to each individual case.

• Engage in system evaluations, providing regular, constructive feedback to the Virtual Care Leaders or the Product team via our internal feedback tools.

• Excel in a fast-paced, continually evolving environment, enhancing your skills and delivering outstanding care.

• Embody and promote the Modern Animal cultural vision by fostering work/life balance, self-compassion, and a non-judgmental work atmosphere.

⛳️ Requirements

• Credentialed Veterinary Technician with a minimum of two years of licensure.

• Successfully completed the Veterinary Technician National Examination (VTNE).

• 5+ years of experience in small animal veterinary medicine and surgery; emergency and specialty experience preferred but not mandatory.

• Advanced knowledge in patient care both in-clinic and at-home, surgical and dental procedures, along with the diagnosis and treatment of commonly expected medical conditions in a general small animal practice.

• Ability to quickly adapt to changing priorities and develop innovative solutions in a highly dynamic environment.

• A strong passion for enhancing client experiences.

• High emotional intelligence.

• Excellent problem-solving abilities and capability to work autonomously.

• Proficient in a variety of computer applications.

• Outstanding verbal and written communication skills.

• Capacity to work regular daytime, evening, weekend, and holiday shifts.

• A quiet and distraction-free workspace during working hours.

• Ability to sit and stand at a computer for extended periods.

• A forward-thinking individual who enjoys a curious approach to life.

• Committed to providing compassionate, high-quality veterinary care.

• Minimum ISP (internet service provider) requirements of >100mb down/>100mb up/<10ms latency.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage (with various options available).

• 401(k) savings plan with employer matching.

• Paid time off.

• 12 weeks of paid parental leave.

• Complimentary membership and discounts on services for your furry family members.

• Continuing education allowance.

• Uniform provided.

• Work-from-home stipends to assist in setting up your home office.

• A supportive team environment that welcomes you as part of our pack.