Virtual Assistant – Medical

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Inputting patient information into files

• Maintaining a comprehensive database of records

• Coordinating appointment scheduling for patients

• Gathering data for patient health assessments via telephone

• Proactively identifying solutions for managing unique patient or emergency circumstances

• Responding to incoming calls from the unit phone queue and placing outbound calls regarding the status of authorization requests

• Precisely entering authorization requests and submitted documentation into the authorization system

• Acquiring necessary documentation to facilitate referrals and requests for covered services

• Overseeing contact center operations, including inbound and outbound calls

• Creating and completing patient charts

⛳️ Requirements

• Familiarity with medical terminology and insurance protocols

• Over 1 year of experience in Medical Accounts

• Proficient in English at a C1 level

• Internet speed of at least 100 MB+

• Possession of personal devices (laptop or desktop and headset)

🏝️ Benefits

• Fully remote position

• 50 USD productivity bonus (paid in local currency)

• 25 USD reliability bonus (paid in local currency)

• 50 USD consecutive reliability bonus (paid in local currency)