Virtual Assistant – Customer Support, Community Concierge

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of daily customer support, manage inboxes, and serve as a community concierge for both our free and premium groups.

• Address login/access difficulties, handle billing and basic account inquiries, and respond to pre-purchase questions.

• Oversee moderation of the free Facebook group as well as the paid member communities.

• Participate in Zoom webinars and workshops; manage chat Q&A, provide links, and offer basic technical support.

• Share announcements, pin important updates, organize resources, and ensure content accessibility.

• Maintain macros and response libraries, refresh SOPs, and deliver weekly support metrics.

⛳️ Requirements

• Exceptional written and verbal English communication skills; maintain a clear and friendly tone (comfortable with voice notes).

• High level of empathy combined with a service-oriented mindset; ability to remain calm under pressure during live events.

• Strong technical aptitude and problem-solving abilities; quick learner of new platforms.

• Demonstrated experience in supporting digital memberships and courses.

• Proactive, self-motivated, and highly organized; minimal supervision needed after onboarding.

• Nice-to-Haves

• Experience within pet or dog training communities.

• Familiarity with retention and churn-prevention strategies.

• Light reporting and customer service operations (e.g., tagging, reason codes, weekly insights).

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $300 tenure bonus every 6 months

• $500 entry monthly raffle

• NO TRACKER. NO PROBLEM